KrownPay

Effective Date: 30th September 2023

Welcome to KrownPay!

This Privacy Policy describes how KrownPay ("we," "our," or "us") collects, uses, and protects your personal information. By using our services, you consent to the practices described in this policy.

Information We Collect

We may collect personal information through various methods, including but not limited to:

Interviews and correspondence.
Telephone and facsimile communications.
Email communications.
Information provided through our website at www.krownpay.com.
Data obtained from your website.
Information from media and publications.
Data from publicly available sources.
Information collected through cookies.
Data obtained from third parties.

The personal information we collect may include, but is not limited to, the following:

Your name and contact information.
Financial information for transaction processing.
Information related to your use of our services.
Information collected through our mobile app.

How We Use Your Information

We use the personal information we collect for the following purposes:

Providing Our Services: We use your information to provide the services you request and to fulfill our contractual obligations.
Personalized Services: We may personalize our services based on your preferences and usage patterns to enhance your experience.
Service Improvement and Development: Your information helps us improve and develop our services to better serve your needs.
Promotions: We may use your information to offer promotions and updates about our services, subject to your preferences.
Compliance with Applicable Terms of Use: We may use your information in compliance with any applicable terms of use.

How We Share Your Information

We may share your personal information in the following ways:

With Your Consent: We may share your information with third parties if you provide us with your explicit consent to do so.
With Affiliates: We may share your information with our affiliated companies.
With Service Providers: We may share your information with trusted service providers who assist us in delivering our services.
Business Transfers: In the event of a merger, acquisition, or other corporate transaction, we may transfer your information to the new entity or organization.
In Response to Legal Process: We may disclose your information to comply with legal obligations or in response to a lawful request, such as a court order or subpoena.
To Protect Us and Others: We may share your information when we believe it is necessary to protect our rights, privacy, safety, or property, or the rights, privacy, safety, or property of others.
Aggregate and De-identified Information: We may share aggregated or de-identified information that does not personally identify you for various purposes, including research, analytics, marketing, and advertising.

Security of Personal Information

We implement commercially reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, it is your responsibility to take appropriate measures to prevent unauthorized access to your account and protect your personal information.

Additional Information for Corrections or Deletions

For corrections or deletions of personal information, we may request additional information to verify your identity and process your request.

Data Retention

We may be required to retain personal information to comply with legal obligations, accounting requirements, or for other business purposes.

Location of Information

Your personal information may be stored in another country. By using our services, you agree to the transfer of your information to the designated areas for processing and storage.

Use of Personal Information for Marketing

We may use your personal information for marketing purposes, including sending promotional emails. You can opt out of receiving promotional emails, but please note that it may take some time for your preferences to be updated in our systems. Additionally, we may send emails regarding other services you may be interested in or have used in the past.

Third-Party Analytics

We may use third-party analytics services, such as Google Analytics, to collect information about your use of our website and mobile app. These services may use cookies and similar technologies to analyze and report on your interactions with our website and app. For more information on how Google Analytics collects and processes data, please refer to Google's Privacy Policy.

Third-Party Website Links

Our website and mobile app may contain links to third-party websites. Please note that these websites are not governed by this Privacy Policy. We encourage you to review the privacy policies of these third-party websites before providing them with any personal information. We are not responsible for the practices or content of third-party websites.

How We Use Cookies

We use cookies to enhance your experience on our website and mobile app. Cookies are small files placed on your device's hard drive to collect information about your browsing behavior. We use both session cookies and persistent cookies.

Session Cookies: These cookies are temporary and expire when you close your browser or app. They help us provide you with a seamless experience while navigating our website and app.
Persistent Cookies: These cookies remain on your device for a specified period or until you delete them. They help us remember your preferences and improve your browsing experience.

Disable Cookies

You can disable cookies through your browser or app settings. Please note that disabling cookies may affect your ability to access certain features and functionalities on our website and app.

Your Rights

You have the right to:

Access your personal information.
Correct inaccuracies in your personal information.
Request the deletion of your personal information, subject to legal and regulatory requirements.

ID Verification, KYC/KYB, and AML Verifications

We may require the submission of identification documents and conduct Know Your Customer (KYC), Know Your Business (KYB), and Anti-Money Laundering (AML) verifications to comply with legal and regulatory requirements.

Children Under 13

Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If you believe that a child under 13 has provided us with personal information, please contact us, and we will take steps to delete such information and the child's account.

Change of Policy

We reserve the right to modify this Privacy Policy at any time. We will notify you of any changes by posting the revised policy on our website and app. Please check this policy regularly for updates.

If you have questions or concerns about your privacy or this Privacy Policy, please contact us at support@krownpay.com.